Returns policy

All the items sold on HERPORTÉ are not eligible for return or exchange. Please get in touch if you have questions or concerns about your specific item. You can always contact us for any question at customercare@herporte.com.

Damaged or faulty items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Colors

We have made every effort to display the colors of our products that appear on HERPORTÉ as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.